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Mar 31, 2021

Wholesaler Benefits of Promoting Water Quality, by Mike DelConte at F.W. Webb

“As a wholesaler, we should be promoting the right thing, and promoting water quality is the right thing to do.

Technology is increasing at a very rapid rate these days, and unfortunately there’s a gap in the amount of people entering the skilled trades industry, whether it be carpenters, electricians or plumbers, and when you combine those things together, it’s now more important than ever to educate people coming into the trade now because this is likely to change over the next few y...

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Mar 31, 2021

Why has the topic of water quality become a focal point across our industry in recent years?

Well, the ultimate reason behind this is the increase in high efficiency systems and the awareness that these systems cannot cope as well as older cast iron systems when water quality is poor. As a result, boiler manufacturers are adding clauses in their warranty manuals and voiding warranties if there’s signs of lack of system maintenance or sludge/scale in the system water.

How do boiler manufacturers know if the system hasn’t been maintained?

If there’s a lea...

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Feb 01, 2021

How do I sell a service to a homeowner and what if I quote myself out of a job?

Of course, the easiest way to sell a service is to incorporate it into your price and hope the homeowner doesn’t question it, but we all know it’s not as simple as that. As purchasers, we want to know what we’re getting for our money and if your quote is higher than others, a homeowner is likely to question it.

This is how you get over that obstacle…

  1. Show your expertise – explain to the homeowner what the effects of bad water ...

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Jul 13, 2020

Offer a service with an install

It’s a commonly known fact that hydronic boiler systems make up less than 10% of new construction heating systems installations in North America. So, it is no surprise that North America is a retrofit market.

As a skilled heating professional, the job at hand is to always fulfil the customer’s needs by resolving their heating problems and upgrading their system with a new boiler if needed, but are you going the extra mile, or are you just offering a “headlight” warranty?


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