ADEY Professional Heating Solutions

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Terms and conditions and privacy policy

Terms and Conditions - ADEY Innovation LLP ("ADEY")

This website (“Website”) is owned and operated by ADEY Innovation LLP (OC372411) (“ADEY” “we” “us”), a company registered in England and Wales, who’s registered office is at UK Head Office, Gloucester Road, Cheltenham, GL51 8NR.

For the purposes of the Data Protection Act 1998, the Data Controller is Edward Davies and he can be contacted at the address above, at edward.davies@adey.com or on +44 1242 546700.

Acceptance of Terms

1. By using this Website you confirm that you accept these Terms of Use (“Terms”) and you agree to comply with them. If you do not agree to these Terms, you must not use this Website.
We recommend that you print a copy of these Terms for future reference.

2. In using this Website there are other terms that may apply to you. These Terms refer to the following additional terms, which also apply to your use of this Website:

2.1 Our Privacy Policy adey.com/terms#privacy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using this Website, you consent to such processing and you warrant that all data provided by you is accurate.
2.2 Our Cookies Policy adey.com/terms#cookies, which sets out information about the cookies on this Website.
2.3 You are responsible for ensuring that all persons who access this Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

Amendment of Terms

3. We may amend these Terms (and any others referred to in them) from time to time. Every time you wish to use this Website, please check these Terms to ensure you understand the terms that apply at that time.

4. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to these Terms.

Amendments to This Website

5. We may update and change this Website from time to time to reflect changes to our products, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

6. We may suspend or withdraw this Website

7. This Website is made available free of charge.

8. We do not guarantee that this Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of this Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

Your Use of This Website

9. You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.

10. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use, you may not without our prior written consent:

10.1 copy, reproduce, use or otherwise deal with any content on the Website;
10.2 modify, distribute or re-post any content on the Website for any purpose;
10.3 reproduce, crawl, frame, link to or deep-link into this Website on or from any other website; and
10.4 use the content of the Website for any commercial exploitation whatsoever.

11. If you print off, copy or download any part of this Website in breach of these Terms, your right to use this Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

12. If you are a corporate customer and would like to request permission to use photography or other content from this website for corporate use, please contact our Marketing Team on 01242 546700.

Password/account security

13. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account.

14. ADEY shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Accuracy of Content

15. To the extent permitted by applicable law, ADEY disclaims that all content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.

16. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of ADEY or any of its agents.

Reliance on Information Posed

17. The information presented on or through this Website is made available solely for general information purposes. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on this Website. We do not make any statements regarding the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. This Website includes content provided by third parties, including materials provided by other users and third-party licensors. We are not responsible, or liable to you or any third-party, for the content or accuracy of materials provided by any third parties.

18. To the extent that this Website and the information and services on it are provided free-of-charge, we will not be liable for any loss or damage of any nature arising from your use of, or reliance on, such information and/or services.

19. Where ADEY publishes videos, user guides, tutorials or any other form of training materials on the Website, such content will relate solely to ADEY products and services and will not be applicable to any other products and/or services and should not be relied on as such. If you have any queries regarding how to use any ADEY product or services you should contact ADEY who will use reasonable efforts to provide any guidance or information you may require. For the avoidance of all doubt, any such content that is provided on the Website is not meant to be comprehensive or the definitive resource on the subject matter in question and it is your responsibility to ensure that you have undertaken adequate training and education on the subject matter in question before undertaking any works or services in relation to it. ADEY will not be responsible for any losses you may suffer as a result of your failure to undertake the necessary training and education for any particular job, product or service.

Our Responsibility for Loss or Damage Suffered by You

20. ADEY uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device.

21. Except where required by applicable law, ADEY shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via this Website.

Links to Other Websites

22. We have placed links on this Website to other websites we think you may want to visit. These links are provided for your information only. Such links should not be interpreted as approval by ADEY of those linked websites or information you may want to obtain from them.

23. We do not vet these websites and do not have any control over their contents.

24. Except where required by applicable law, ADEY cannot accept any liability in respect of the use of these websites.

10-year warranty

The ADEY warranty is subject to the following terms and conditions:

1. You must register your warranty within 30 days of the installation.

2. The unit or component has been maintained and serviced in accordance with the instructions. This warranty will not cover damage or defects caused as a result of faulty installation or improper maintenance or servicing.

3. The unit has not been tampered with or otherwise subjected to misuse, fire, accidental damage or negligence.

4. The unit has not been modified or repaired except by a person authorised to do so.

5. The serial number has not been removed or made illegible.

6. The unit is returned to us at your own cost or delivered to our appointed representative together with proof of purchase (in the form of a receipt or invoice).

7. The unit is returned promptly on being found to be defective.

8. The sole and exclusive remedy under this warranty is for the repair or replacement (at ADEY's discretion) of the unit or defective components and no other remedy, including but not limited to incidental or consequential damage or loss of whatsoever nature, shall be available. ADEY reserves the right to undertake the least costly option available. The amount of any claim under this warranty shall be limited to the original purchase price paid for the defective unit.

9. All personal data that we collect from you as part of the warranty registration process will be used by ADEY in order to maintain the validity of this warranty. We may also use the details provided to email you about new products, discounts or upcoming events which we feel may interest you where you have provided your consent for us to do so.

10. Our decision on all matters relating to warranty claims shall be final.

 

2-year warranty

The ADEY warranty is subject to the following terms and conditions:

1. The unit has been installed correctly and maintained and serviced in accordance with the instructions. This warranty will not cover damage or defects caused as a result of faulty installation or improper maintenance or servicing.

2. The unit has not been tampered with or otherwise subjected to misuse, fire, accidental damage or negligence.

3. The unit has not been modified or repaired except by a person authorised to do so.

4. The serial number has not been removed or made illegible.

5. The unit is returned to us at your own cost or delivered to our appointed representative together with proof of purchase (in the form of a receipt or invoice).

6. The unit is returned promptly on being found to be defective.

7. The sole and exclusive remedy under this warranty is for the repair or replacement (at ADEY's discretion) of the unit and no other remedy, including but not limited to incidental or consequential damage or loss of whatsoever nature, shall be available. ADEY reserves the right to undertake the least costly option available. The amount of any claim under this warranty shall be limited to the original purchase price paid for the defective unit.

8. All personal data that we collect from you as part of the warranty registration process will be used by ADEY in order to maintain the validity of this warranty. We may also use the details provided to email you about new products, discounts or upcoming events which we feel may interest you where you have provided your consent for us to do so.

9. Our decision on all matters relating to warranty claims shall be final.

 

Cookies Policy 

Introduction

1. At ADEY we want to make sure that the website we operate looks as good as possible but also is easy for you to use. To help us to do this, our website uses cookies.

2. Cookies help us to assess how you use our website and also how we can improve our website. This means we have the information we need to regularly evaluate whether our website really meets your needs. Some of the cookies we use improve the functionality of our website, so if you choose to disable cookies on your browser, you might find that you can't access some aspects of our website, or that parts of the website don't function in the way that you might expect them to.

What Are Cookies?

3. A cookie is a small file of letters and numbers that we put on your computer if you agree. Cookies allow us to recognise that you have visited our website before and remember your preferences.

4. Cookies can help us to remember your website login so that you don't need to type it into the website every time you return, or to remember the goods that you have clicked to purchase on one page so that they are added to your basket.

5. Cookies also help us to collect information about the way you use our website which helps us to ensure any advertising that you see is relevant and useful to you.

How We Use Cookies

6. Our website uses 10 cookies. These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and to improve our website. We are required by law to provide you with clear and comprehensive information about the cookies that we use and if this page does not answer all of your queries you should contact us.

7. Our cookies do not store information which could be used to identify you personally, such as your contact details.

We use the following cookies:

8. Analytical/Performance Cookies

8.1 They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

9. Strictly Necessary Cookies

9.1 These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website

10. Cookie name: Google Analytics Purpose: Collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google's privacy policy is available here.

11. Cookie name: ci_session Purpose: Also called a transient cookie, a cookie that is erased when the user closes the Web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the user's computer. They typically will store information in the form of a session identification that does not personally identify the user.

12. Cookie name: YouTube Purpose: Features for sharing videos via YouTube, and remembering what videos you've seen.

13. Information on how to block cookies can be found here.

 

ADEY Installers' Club

1. ADEY is committed to ensuring that your privacy is protected.

2. This policy (together with our Terms of Use and any other documents referred to in them sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This data may be collected via any ADEY website or by phone or paper based means.

3. By visiting http://www.adey.com you are accepting and consenting to the practices described in this policy.

4. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy

5. ADEY may change this policy from time to time.

6. This policy is effective from 1st November 2016.

Information We Collect From You

7. We may collect information such as the following;

7.1 Name, address and job title;
7.2 Contact information including email address;
7.3 Company information - business users only;
7.4 Demographic information such as postcode, preferences and interests;
7.5 Product purchase and warranty information; and
7.6 Other information relevant to customer surveys and/or offers or loyalty schemes.

What We Do With the Information We Gather

8. We require this information to understand your needs, fulfil our duties, provide you with a better service, and in particular for the following reasons;

8.1 To fulfil any request made by you, as we see fit;
8.2 Internal record keeping;
8.3 We may use the information to improve our products and services;
8.4 We may contact you by email, mail or phone/SMS/fax about new products or services, special offers or other information which we think you may find interesting, using the details which you have provided;
8.5 We may also contact you by email, mail or phone/SMS/fax with information regarding the servicing or maintenance of products; and
8.6 From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone/SMS/fax or mail.

Security

9. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place sensible physical, electronic and managerial procedures to safeguard and secure the information we collect.

10. If your information is provided to us as part of an event that we host in partnership with a third party, we may share your information with that third party and it will then be subject to the terms and conditions of their privacy policies.

11. Data may also be supplied to agents of ADEY who provide services for ADEY. ADEY will obtain assurances from its agents that they will safeguard personal information in a manner consistent with this privacy policy.

Cookies

12. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

13. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

14. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Links to Other Websites

15. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Controlling Your Personal Information

16. You may choose to restrict the collection or use of your personal information in the following ways

16.1 Whenever you are asked to fill in a form, look for the box that you can tick to indicate how the data will be used
16.2 If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing to or emailing us using the details below.

17. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will not use your personal information to send you promotional information about third parties unless you tell us that you wish this to happen.

18. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Edward Davies, Adey Innovation LLP, UK Head Office, Gloucester Road, Cheltenham, GL51 8NR.

19. If you believe that any information we are holding on you is incorrect or incomplete, please write to us at Adey Innovation LLP, UK Head Office, Gloucester Road, Cheltenham, GL51 8NR or email us at info@adey.com as soon as possible and we will promptly look into the matter.

 

Privacy Policy

1. ADEY is committed to ensuring that your privacy is protected.

2. This policy (together with our Terms of Use and any other documents referred to in them sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This data may be collected via any ADEY website or by phone or paper based means.

3. By visiting http://www.adey.com you are accepting and consenting to the practices described in this policy.

4. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

5. ADEY may change this policy from time to time.

6. This policy is effective from 1st November 2016.

Information We Collect From You

7. We may collect information such as the following;

7.1 Name, address and job title;
7.2 Contact information including email address;
7.3 Company information - business users only;
7.4 Demographic information such as postcode, preferences and interests;
7.5 Product purchase and warranty information; and
7.6 Other information relevant to customer surveys and/or offers or loyalty schemes.


What We Do With the Information We Gather

8. We require this information to understand your needs, fulfil our duties, provide you with a better service, and in particular for the following reasons;

8.1 To fulfil any request made by you, as we see fit;
8.2 Internal record keeping;
8.3 We may use the information to improve our products and services;
8.4 We may contact you by email, mail or phone/SMS/fax about new products or services, special offers or other information which we think you may find interesting, using the details which you have provided;
8.5 We may also contact you by email, mail or phone/SMS/fax with information regarding the servicing or maintenance of products; and
8.6 From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone/SMS/fax or mail.

Security

9. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place sensible physical, electronic and managerial procedures to safeguard and secure the information we collect.

10. If your information is provided to us as part of an event that we host in partnership with a third party, we may share your information with that third party and it will then be subject to the terms and conditions of their privacy policies.

11. Data may also be supplied to agents of ADEY who provide services for ADEY. ADEY will obtain assurances from its agents that they will safeguard personal information in a manner consistent with this privacy policy.

Cookies

12. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

13. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

14. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Links to Other Websites

15. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Controlling Your Personal Information

16. You may choose to restrict the collection or use of your personal information in the following ways;

16.1 Whenever you are asked to fill in a form, look for the box that you can tick to indicate how the data will be used
16.2 If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing to or emailing us using the details below.

17. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will not use your personal information to send you promotional information about third parties unless you tell us that you wish this to happen.

18. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Edward Davies, Adey Innovation LLP, UK Head Office, Gloucester Road, Cheltenham, GL51 8NR.

19. If you believe that any information we are holding on you is incorrect or incomplete, please write to us at Adey Innovation LLP, UK Head Office, Gloucester Road, Cheltenham, GL51 8NR or email us at info@adey.com as soon as possible and we will promptly look into the matter.

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